Policy Note

Reservations cancellation policy

Reservations have to be cancelled no later than 6 hours prior to the time of reservation. Cancellations will only be accepted by email. Your authorization amount will be charged in case of cancellation within less than 6 hours or no-show.

Amenity

Please note our amenity regulations: All ordered amenities are non-refundable should the amenity self or value remain unclaimed.

Gift certificates

• Gift certificates must be presented in print for payment; if total purchase is less than gift certificate amount the remaining difference is non-refundable. No cash will be refunded.
• If the gift certificate is lost or forgotten it can only be redeemed with prior notification to the Flying Fishbone management and its correct confirmation number. Champagne orders, flower – and cake arrangements
• All of the above mentioned are personalized orders that require and are only for on property presentation , therefore exact date and time of reservation and names of guests who will claim (or who the amenity is intended for) are to be specified upon ordering.
• Should the guests who will claim (or who the amenity is intended for) not show for – or cancel their reservation or any given names while ordering not match our reservation records and therefore miss receiving the amenity, we cannot be held responsible. However, flower – and cake arrangements can be claimed on property till 1 day after intended date. Champagne orders remain valid till claimed for 1 year after ordering with prior notice and identification of order confirmation number; should upon claiming the requested type not be available it will be substituted by an equally valued kind.

Paying a bill for another guest

• Exact date and time of reservation and names of guests who will claim (or who the payment is intended for) are to be specified upon ordering.
• Please note: No charge to the given credit card number will be attempted by us, unless the guest is correctly identified.
• Authorization:

By submitting the entered information and checking the acceptance box you confirm the amenity order and authorize the Flying Fishbone Restaurant to charge the selected amount(s) to the card number provided.